Privacy Policy

Grange Shipping – Privacy Notice

This privacy policy sets out how Grange Shipping uses and protects any information (data) that you may give to us.

Grange Shipping is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified then you can be assured that it is relevant to our relationship with you, will be used appropriately and only in accordance with this privacy statement.

What we collect:

We may collect and hold the following information:

Contact details and postal addresses of our Customers, Suppliers and other relevant third parties such as HM Customs, Port Authorities, Shipping and Air Lines.

We also hold individual job details which in addition to the above will include details of the shipment, load point transit point(s) and delivery points including contact details as required.

This list does not pretend to be exhaustive or cover every circumstance. However, whatever data we collect will be relevant and appropriate to the business in hand and our safety, security and statutory obligations,

What we do with the information we gather:

As a business we require this information to understand your needs and provide you with a service in our role as your Freight Forwarder, Customs Broker or Port Agent.

We have a legal duty to exercise due diligence to ensure the Safety and Security of the Revenue & Logistics Chain as well as to our Staff and the Public in general. As required we will therefore use relevant sources of information or procedures to validate the information we receive. This may include credit checking Agencies, Search Engines, Web sites and any other appropriate sources.

Your information may also be supplied to our sub-contractors to allow them to complete their task. It may also need to be supplied to relevant third parties and statutory bodies such as Customs / Port Health / Port Authorities / Shipping and Airlines. Again, whatever of your information we supply to these parties will be relevant and appropriate to the business in hand and our safety, security and statutory obligations

Your information will never be sold to third parties for their sales or promotional purposes

Your information may be used internally to improve our products and services.

We may periodically send promotional literatureabout new products, special offers or other information which we think you may find interesting using the contact details which you have provided.

We retain personal information for our staff (past and present) for payroll, statutory and welfare reasons to fulfil our role as a responsible employer.


We are committed to ensuring that your information is secure.

To prevent unauthorized access or disclosure of information and as per our Safety & Security Procedures we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Record keeping / Disposal of Data

We will hold your data and information securely and for no longer than is necessary as defined by our statutory HMRC, VAT and audit obligations.

Data (in all forms) will be safely stored / backed up then deleted in accordance with our Documents and Records Procedures.

Web Site

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree the cookie helps analyze web traffic or lets you know when you visit a web site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

As mentioned above, we will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you. A small fee may be payable. If you would like a copy of the information held on you please write to Grange Shipping Limited, Ordnance House, 1 Garrison Lane, Felixstowe, IP11 7SH for the attention of John Grange.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Grange Shipping may change this policy from time to time by updating this page and publishing it on our web site You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2018.